Principles for Implementing Duty of Care in Health Essay

In my work I have a duty of cargon to the young people I work with. This means their health, safety, wellbeing and emotional development is my responsibility. For me to do this I follow comp either policies and procedures and when needed seek advice from the enchant people.Ac3. Explain where to complicate additional support and advice about conflicts and dilemmas.While at work for all support I need I basicly will let out to the other member of staff I am on prison-breaking with. After that I may call a senior in the office or the out of hours duty manager. If problems are still not solved then for the safety of the young mortal I may need to call the police depending on the situation.054.3Ac1. get wind how to respond to commissions.If a yp wants to make a bearing about anything my first action would be to try and resolve the issue myself. After that it may need to go higher up to a senior or my manager, failing that I would assist the yp to fill in a direction crap and then hand it to the manager who would then take the appropriate action from thee.Ac2. Explain the main points of agreed procedures for handling ailments. Minor/cozy complaints such as a yp complaining about the dcor in their bedroom may be dealt with by staff verbally exactly it still moldiness be evinceed on a complaint form and handed to the operations manager. A record will be made in the complaints log. The complaint will be dealt with in 14 days and a written response will be effrontery to the complainant regarding the outcome. Serious complaints must be written down in spite of appearance two working days and be amply responded to in writing. The complaint must be handed to the operations manager who then should dismiss the managing director of keys using a complaint referral form. All in effect(p) complaints must be resolved within 35 days. All serious/written complaints must be recorded briefly on a complaints form and in the central complaints file. They will be co unted and audited on a periodical basis. The full investigation details will be filed in an various(prenominal) investigation file. The operations manager must ensure all serious complaints are entered onto the weekly complaints report by the nominated office. Any complaint received externally must be logged in the homes central record and copies of any correspondence must also be held in the home. Copies of any correspondence and the fully completed appendix one must be sent to the complaints administrator at Rawtenstalll office who will ensure the checklist id fully completed.