Bad News or Refusal Letter

Oven last April 3, 2007. At BD Small stratagems, we value customer satisfaction over anything else. We in addition put one across pride in providing quality assurance certified appliances to all surface clients and do our best to offer the best after sales progenys in the market today through our pickaxal protracted stock-purchase warrant offer. Under the panoptic warranty offer, any appliance bought from our store carries an ext polish offed 2- socio-economic class warranty on parts for factory defective appliances as closely as free repair and service covering the first year of purchase.The extended warranty also comes with an option to replace the defective whole upon the request of the client. No questions asked. Unfortunately, your purchase is just covered by the prescribed warranty of the toaster that is good for only one year and covers only factory defects. The problem with your toaster stems from client misuse. Our company technician found a essence similar to melted butter and an unidentifiable sticky substance covering the heating coils. This is what caused the toaster to break down.I also regret to aver you that because the defect of the toaster is does non stem from the factory production, the only option we can offer you is a repair of the item. The equal of the repair allow be $47. 00, while a tender toaster will cost $50. 00. As I explained above, the toaster is not covered by the extended warranty that would have allowed us to replace the toaster free of hit instead of repairing it. This is why we cannot accommodate your request for a brand new Moulinex Soft Crunch Toaster. I also regret to inform you that our return and refund policy only covers items purchased within 7 days.Refunds are also only done in the event of a factory defect. We would so like you to consider the 2 other options available to you, that is you may yield for the repair of the item or purchase a new one. relish free to contact me at my direct number indicated at the end of this letter once you have made your decision or if you essential further clarifications regarding this letter. I will be happy to confer with you at your convenience. Our company wishes we could do more for you to make up for the lost appliance so please accept the discount coupon worth $5.00 accustomed to this letter to help towards the purchase or repair of the your item. This has been a actually difficult decision for our company to arrive at. I would have want to bend company policy for you and give you a new toaster if it were possible for me to do so. I hope that this incident will not become a deterrent that will stop you from making rising purchases at BD Small Appliances. Sincerely, Nicole Bridgford Customer Service Representative Contact act 551-429876 (Office Hours Only)